HOW ROBOTS ARE MAKING HOTEL STAYS COOLER AND MORE FUN

Author

Differnt Systems
February 27, 2024

Robots are changing the game in hotels and restaurants, making everything more efficient and adding a sprinkle of fun to your stay. From robot greeters to AI-powered concierge services, here's how this tech is shaking things up in the hospitality world.

Speeding Things Up and Cutting Costs

Robots are taking over the boring stuff like check-ins and cleaning. For example, at the Henn-na Hotel in Nagasaki, robots handle the check-in process, answer guest questions, and even help with check-outs. This means hotel staff can focus on making your stay awesome and personalized.

“Relay helps hotels optimize staff resources by freeing team members from delivery tasks, allowing them to focus on more pressing, guest-facing matters,”

Wade Pfeiffer, CEO of Relay Robotics (Hotel Technology News)

Making Your Stay Extra Special

Imagine a robot that knows your favorite drink or the perfect room temperature for you. That's what Hilton's Connie, an AI-powered robot, does. It gives instant recommendations and remembers guest preferences, making your stay feel personalized and seamless. Guests love the unique experience, and hotels are seeing higher satisfaction rates because of it​ (Social Tables)​​ (EHL Hospitality News)​.

Keeping Things Safe and Clean

During the COVID-19 pandemic, robots stepped up to help with health and safety. They can do UV disinfections and contactless deliveries, reducing the risk of virus transmission and making sure both guests and staff stay safe​ (EHL Hospitality News)​.

The Perfect Blend of Tech and Human Touch

While robots handle the routine tasks, luxury hotels are making sure that the human touch isn't lost. They use advanced technology for efficiency but keep human staff for those personal and complex interactions that make high-end hospitality special (United Robotics Group)​.

“Robots do not replace humans–they enhance both productivity and customer service and also provide a layer of security…”

Robert Rauch, Chairman of Brick Hospitality (Hotel Technology News)​

Looking to the Future

The future of robotics in hospitality looks bright. With AI and machine learning, expect even more personalized and efficient services. Predictive maintenance and facial recognition tech are becoming more common, boosting both operations and security​ (United Robotics Group)​.

Guests Are Loving It

Guests are enjoying the novelty and efficiency robots bring. Whether it's having a robot deliver extra towels or checking in without waiting in line, travelers are finding these tech touches add convenience and a bit of fun to their stays.

So next time you check into a hotel, don't be surprised if a friendly robot greets you at the door. It's all part of making your stay more enjoyable and hassle-free!

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